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Special Discounts At Protein Shop

Shipping Information

Shipping Within The Domestic United States.

At ProteinShop.com we feel it is important to offer you FAST order processing, and FAST delivery. Standard Ground Shipping within the domestic United States is via FedEx Ground® or USPS Priority Mail service. Faster shipping options, FedEx 2Day® and FedEx Overnight®, are also available. Ground Shipping to Hawaii or Alaska is by USPS Priority Mail Service. Orders placed by 3:00 PM EST are usually shipped the same business day, ensuring a prompt and timely delivery of all your packages. Weekend and Holiday orders are shipped on Monday or the first business day after the Holiday.

FedEx Ground® Transit Times (in business days)*

* These transit times are an estimate of days in transit for FedEx Ground.
Delivery to Residential addresses is Tuesday-Saturday. Delivery is between 9am and 8pm.
Delivery to Business addresses is Monday-Friday. Delivery is by the end of business day.


Free Ground Shipping To The United States & Canada

Orders of $79 or more addressed to a location within the contiguous United States, Alaska, Hawaii, Puerto Rico or Canada qualify for FREE ground shipping.

  • Free Ground Shipping to the domestic United States is by FedEx Ground®.
    Remember - For FedEx Ground Delivery we must have a physical street address. PO boxes are not deliverable by FedEx.

  • Free Ground Shipping to Hawaii or Alaska is by USPS Priority Mail Service.

  • Free Ground Shipping to Canada is by USPS Priority Mail International. Canadian duties and taxes are NOT included, and are the responsibility of the customer.

  • Free shipping to APO/FPO addresses is by USPS Priority Mail service.

FedEx Overnight® and FedEx 2Day®

We also offer two faster shipping options (FedEx Overnight® and FedEx 2Day®) within the contiguous United States, Alaska and Hawaii. Note that shipping and delivery days for both services are Monday - Friday only. You will be able to get a rate quote for these FedEx services during checkout.

International Orders (to countries other than Canada)

ProteinShop.com ships nutritional supplements and diet foods to the select group of countries shown below. Free shipping is NOT available for international orders, therefore do NOT select the FREE "Best Way Ground" shipping option during checkout. Please note: It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you're importing to can result in your order incurring high import duties, delivery being delayed, or returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products. ProteinShop.com will not be held liable for any customs duties or taxes that arise from your local customs office. ProteinShop.com will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country.

We use USPS (United States Postal Service) to ship orders to a select group of international locations. We currently offer 2 international shipping options:, USPS Priority Mail International (approximately 7-14 shipping days*) and USPS Express Mail International (approximately 3-7 shipping days*) service. (Free shipping is NOT available for international orders, therefore do NOT select the FREE "Best Way Ground" shipping option during checkout.)

* depends on location. Does not include possible delays at Customs.

Current countries we ship to:

Australia
Bermuda
Canada (Free shipping is available)
Great Britain & Northern Ireland
Ireland
Italy
France
Germany
Hong Kong
Japan
Jordan
New Zealand
Taiwan
Singapore

Need help on your international order, or information on more shipping options? Please call our customer service at 1-888-289-6199.


International Shipping Terms & Conditions:

All prices listed are in U.S. dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.

All International shipments will be charged postage costs calculated by weight and destination. ProteinShop.com's prices do not include customs fees, taxes and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. It is your responsibility to make sure that you are allowed to import nutritional supplements from the U.S.

If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to ProteinShop.com for the return of the package. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.

Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from ProteinShop.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Any fees charged to ProteinShop.com due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only, minus 20 percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.

Need help on your international order, or information on more shipping options? Please call our customer service at 1-888-289-6199.