Help

Any Questions? Please, Just Call Us!
We're known for our unparalleled customer service. We're friendly, knowledgeable and efficient. Please feel free to call us at 1-888-289-6199 (Monday-Friday, 8:30am-5:30pm EST) if you have any questions.

Here are answers to a few of our frequently asked questions.

GENERAL QUESTIONS
How Do I Shop?
Order Tracking. When Will I Get My Order?
How Do I Pay?
Do I Pay Sales Tax?
Back Orders
How Much is Shipping?
International Orders?
What is Our Return Policy?
Is Online Ordering Secure?
Is My Personal Information Kept Private?

PRODUCT QUESTIONS
Where Do I Find a Product's Ingredients?

DIET QUESTIONS
What's the WonderSlim® Protein Diet Plan?
What's Included in The Weight Loss Kits?
How Much Weight Will I Lose?
Should I Check With a Doctor Before I Start?
Do I Have to Exercise?
How Much Water Do I Have To Drink?
Can I Have Coffee, Tea, or Diet Soda?
How Often Am I Eating?
How Much Do the Weight Loss Kits Cost?

 

Where do I find a Product's Ingredients and Supplement Facts? (back to top)
Every product detail page has a TAB labeled "Supplement Facts". (it's located under the product image, and between the "Product Description" and "Directions" tabs. Click on the "Supplement Facts" tab to view the ingredients for that product.

How Do I Shop? (back to top)
To use the Shopping Cart - just click the "Add To Cart" button next to each item you'd like to order, follow the step-by-step directions and your order will be put together automatically. You can add mulitiple items with different flavors and quantities. You can then send the order electronically over our 100% secure server. If you prefer, you may also place your order by telephone at toll-free 1-888-289-6199.

When Will I Get My Order? (back to top)
Already placed an order? Tracking the status of your order is easy! Simply Click Here.

At ProteinShop.com we feel it is very important to offer you FAST order processing, and FAST delivery. Standard Ground Shipping is done via FedEx Ground or US Mail. Ground Shipping typically has a delivery time of 2-5 business days within the domestic US, and 7-14 days to Canada. Speed of delivery will vary based on your location. Faster shipping options (FedEx 2 Day, FedEx Overnight) are also available. See details on delivery times within the United States. Keep in mind orders placed by 8 am EST generally go out that day but are not guaranteed to ship until the next business day. We ship Monday-Friday. Weekend and holiday orders are shipped on Monday or the first business day after the Holiday. We will notify you via email and/or telephone if there are any delays or problems with your order.

How Do I Pay? (back to top)
ProteinShop.com accepts online payment with Visa, Mastercard, American Express, Discover and Paypal. NOTE: The credit card transaction will appear on your credit card bill as "Diet Direct".

We also ship with a prepaid money order sent to ProteinShop.com, made payable to DietDirect, Inc.

Our mailing address:
ProteinShop.com
c/o DietDirect, Inc.
833 S. Kerr Ave.
Wilmington, NC. 28403

Do I Pay Sales Tax? (back to top)
State laws require that we charge applicable sales tax on orders shipped to North Carolina ONLY. All other states pay zero sales tax.

Back Orders (back to top)
In the event an item you ordered is out of stock, we will make every attempt to determine the next availability of the product and if the product will not be available to us within 48 hours of your order receipt, we will send the items that are in-stock and will send the backordered items as they become available.

How Much is Shipping? (back to top)
We offer FREE Ground Shipping on orders of $79 or more (after discounts, excluding applicable taxes), shipped within the contiguous United States, Alaska, Hawaii and Canada. See shipping details.

For all other orders, the shipping cost is calculated by our shipping carrier based on shipping method, package weight and shipping region. We also offer two faster shipping options (FedEx Overnight, FedEx 2 Day).


International Orders (back to top)
ProteinShop.com ships protein nutritional supplements to a select group of countries. We ship by Priority International Mail to Canada, and we offer free shipping to Canada on orders over $79. For other countries, we offer 2 international shipping options, FedEx International Economy® and FedEx International Priority® . (Other than Canada, free shipping is NOT available for international orders, therefore do NOT select the FREE "Best Way Ground" shipping option during checkout.) See international shipping details.

What Is Our Return Policy? (back to top)
At ProteinShop.com, we are committed to your complete satisfaction. If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less shipping and handling). Only one opened package of any product is eligible for return. All others of the same product must be in factory sealed, unopened condition for a refund. You are covered by this unconditional money back guarantee for a full 30 days from your date of purchase.

Is Online Ordering Secure? (back to top)
While some have questioned the security of information over the internet, the truth is that our secure server fully encrypt sensitive data for safe, trouble free transactions. ProteinShop.com utilizes all of the latest security methods (Thawte and ScanAlert) and fraud detection techniques to protect any and all information you entrust to us. Please read our Secure Site Promise.

Is My Personal Information Kept Private? (back to top)
Yes. ProteinShop.com respects and is committed to protecting your privacy. We use the information we collect on the site to make shopping at ProteinShop.com possible and to enhance your overall shopping and health experience.

What's the WonderSlim® Diet Plan? (back to top)
The WonderSlim® diet is a "No-Brainer" meal replacement-based diet plan that helps promote maximum weight loss results. It's an accelerated fat reduction plan that uses specially designed protein meal-replacement pudding/shakes, smoothies, entrees, bars, soups, cold drinks, hot drinks, dessert pudding and lite entrees.


What's Included in the Weight Loss Kits? (back to top)
WonderSlim® Starter-Kits make it easy for you, providing everything you need to follow the WonderSlim meal-replacement diet plan for a period of 1, 2, 4, 8 or 12 weeks. Each kit consists of delicious WonderSlim® protein diet shakes, bars, soups, fruit drinks, hot drinks, lite entrees and fiber supplements. We also provide you with our Daily Meal Plan, Food Selection List and Helpful Tips for your success. You also receive our 12-Step Lesson Guide, where you'll learn everything from nutritional education, to exercise and behavior modification techniques, to help insure your long-term weight loss success. WonderSlim® Starter-Kits never leave you guessing what you'll need to eat each day. Your daily diet will consist of 4 Protein Meal Replacements, 1 Protein Supplement, 1 Protein Bar, and 1 Healthy Lean Meal for dinner.


How Much Weight Will I Lose? (back to top)
As individual's vary, so does weight loss. The WonderSlim® Diet Plan is a meal replacement based diet plan that will promote a weight loss of up to 2-5 pounds a week, depending on the individual and their compliance with the diet plan.


Should I Check With a Doctor Before I Start? (back to top)
Yes. As with any diet program, you should see your doctor before starting.


Do I Have to Exercise? (back to top)
Although it's not necessary to exercise in order to simply lose weight, exercise should become a part of your life for long term weight management. In fact, with each WonderSlim® Weight Loss Kit, we include Exercise and Activity Guidelines that will get you started and keep you pointed in the right direction with fun, non-threatening exercise routines.


How Much Water Do I Have to Drink? (back to top)
Drink at least 8 full glasses of water each day.


Can I Have Coffee, Tea, or Diet Soda? (back to top)
Yes, you can have as many non caloric beverages as you like.


How Often Am I Eating? (back to top)
As part of the WonderSlim diet plan, you'll eat 6 times (every 2-3 hours) during the day.


How Much Do the WonderSlim Weight Loss Kits Cost? (back to top)
The most easiest and most inexpensive way to start on the WonderSlim diet plan is to take advantage of the Weight Loss Starter-Kits. They will save you up to 54% off the suggested weight loss clinic list prices. The cost of our starter-kits are: 1 Week Kit ($99.00) 2 Week Kit ($149), 4 Week Kit ($239), 8 Week Kit ($439) or 12 Week Kit ($589). And, all of these weight loss starter-kits include FREE FedEx Ground Shipping.